Patient Financial Services
For help with your hospital bill, call:
888-844-0080
Below is information on how your hospital bill will be processed. Patient Financial Services is available to help you understand your hospital bill and make the payment process easier. Use the Billing Manager to access and pay your hospital bill online. You can call us between 8:00 a.m. and 4:30 p.m. Eastern Time at 888-844-0080.
Health Insurance Plans
In most cases, Presbyterian Healthcare will bill your primary health insurance company directly. If we haven't heard from your insurer after 30-45 days, we may ask for your help in contacting them. Amounts that are denied, rejected or unpaid may become your responsibility, depending on your plan type and benefits. Learn more about our accepted insurance plans. (links to the Novant Health Website)
Medicare
If you have Medicare, we will bill it first and then bill unpaid amounts to any supplemental insurance policies you may have. All unpaid balances may become your responsibility, depending on your plan type and benefits.
Workers' Compensation
If the bill is related to treatment for an on-the-job injury or accident, we will file a claim with your employer's workers' compensation insurance carrier after authorization. Claims that are denied may ultimately become your responsibility, but we'll work with you to sort out payment options.
Medicaid
If you have a Medicaid insurance product, we will bill in accordance with your plan's policy. If we are not listed as a provider with your Medicaid product you may be responsible for the balance.
Self-Pay Options
- For your convenience, Presbyterian Healthcare accepts most forms of payment including cash, checks, Visa, Mastercard and Discover credit cards.
- Payment plans are also available
Financial Assistance for the Uninsured and Special Financial Programs
We will work with you to see if you meet requirements for special financial programs. Learn more.
If you have questions about your Presbyterian Hospital bill, please contact:
Patient Financial Services
1851 East Third Street
Charlotte, NC 28204
888-844-0080
If you have questions about a bill from your Presbyterian Novant Medical Group physician, please use this contact information:
Presbyterian Novant Medical Group
Business Office
1-866-666-1279
Depending on the reason for your visit, you may also receive bills from other physician specialists involved in your care including:
