Thursday, June 02, 2011
Presbyterian Orthopaedic Hospital recently received 24 awards from Professional Research Consultants (PRC), a national healthcare marketing organization that conducts satisfaction surveys for the hospital. The 2011 National Excellence in Healthcare Awards are distributed based on surveys completed by patients, employees and medical staff members during 2010.
The annual PRC National Excellence in Healthcare Awards recognize organizations and individuals rated at the top of the healthcare industry by their patients, employees and staff members in comparison to other clients from a national database with the primary goal of attaining excellence.
Presbyterian Orthopaedic Hospital is affiliated with Novant Health which received the 2011 President’s Award from PRC. The President’s Award is a top award given to one organization or individual that has made an extraordinary contribution to healthcare. Novant also received the PRC President's Award in 2006, making the health system the only organization to be honored twice with this prestigious award.
PRC honors healthcare organizations with three different levels of awards -- Top Performer, 5-Star and 4-Star -- depending on how many people rate the facility as “excellent” in a broad range of areas. The Top Performer award indicates that facilities are at or above the 100th percentile for the Overall Quality of Care percent “excellent” score from the national client database. A 5-Star award means that the facility scored within the top ten percent of national healthcare facilities. To qualify for a 4-Star award, a healthcare facility must score within the top twenty-five percent.
Patient Satisfaction Awards
Presbyterian Orthopaedic Hospital acquired two 5-star awards based on surveys completed by patients.
5-star
- Outpatient Services
- Transitional Care Unit
Employee Satisfaction Awards
Based on employee perceptions, Presbyterian Orthopaedic Hospital received ten 5-Star awards and one 4-star award.
5-star
- As a Place To Work
- Communication
- Employee Training & Professional Development
- Immediate Supervisor
- Patient Care
- Senior Leadership
- Teamwork Between Departments
- Teamwork Within Departments
- Total Compensation Package
- Degree People Treated Fairly
4-star
Medical Staff Satisfaction Awards
Presbyterian Orthopaedic Hospital received ten medical staff perception awards. Four were won in the 5-Star category and six were 4-Star awards.
5-star
- Nursing Care
- Radiology Services
- Surgical Services
- Administration
4-star
- Quality of Care
- As A Place To Practice Medicine
- Patient Safety
- Anesthesia Services
- Hospitalist Services
- Emergency Services
