Tuesday, July 13, 2010
CHARLOTTE, N.C. -- Presbyterian Orthopaedic Hospital was honored with 19 awards from Professional Research Consultants (PRC), a national healthcare marketing organization that conducts satisfaction surveys to evaluate hospitals.
For years, the PRC National Excellence in Healthcare Awards has recognized organizations and individuals rated at the top of the healthcare industry in comparison to other PRC members nationwide. The 2010 National Excellence in Healthcare Awards were awarded based on surveys completed by patients, employees and medical staff physicians in 2009.
"We're extremely honored to receive this national recognition," said Mike Riley, chief operating officer at Presbyterian Orthopaedic Hospital. "Patient, employee and physician perception are great measures of the care we provide, and these awards reflect our efforts to ensure our hospital is a remarkable place to work and receive care.”
PRC honors healthcare organizations with three different levels of awards -- Top Performer, 5-Star and 4-Star -- depending on how many people rate the facility as "excellent" in a broad range of areas. The Top Performer award indicates that facilities are at or above the 100th percentile for the Overall Quality of Care percent "excellent" score from the national client database. A 5-Star award means that the facility scored within the top 10 percent of national healthcare facilities. To qualify for a 4-Star award, a healthcare facility must score within the top 25 percent.
Patient Awards
Presbyterian Orthopaedic Hospital acquired three 5-star awards based on surveys completed by patients.
5-star
• Outpatient Services
• Outpatient Surgery
• Transitional Care Unit
Employee Awards
Based on employee perceptions, Presbyterian Orthopaedic Hospital received nine 5-Star awards and one 4-star award.
5-star
• As a Place To Work
• Communication
• Employee Empowerment
• Employee Training & Professional Development
• Immediate Supervisor
• Patient Care
• Senior Leadership
• Teamwork Between Departments
• Teamwork Within Departments
4-star
• Total Compensation Package
Medical Staff Awards
Presbyterian Orthopaedic Hospital received six medical staff perception awards. Four were won in the 5-Star category and two were 4-Star awards.
5-star
• Medical Records
• Nursing Care
• Radiology Services
• Surgical Services
4-star
• Anesthesia Services
• Pathology Services
