Thursday, July 30, 2009
CHARLOTTE, N.C. -- Presbyterian Orthopaedic Hospital recently received 25 awards from Professional Research Consultants (PRC), a national healthcare marketing organization that conducts satisfaction surveys for the hospital. The 2009 National Excellence in Healthcare Awards were distributed based on surveys completed by patients, employees and medical staff members during 2008.
For the ninth straight year, the annual PRC National Excellence in Healthcare Awards recognize organizations and individuals rated at the top of the healthcare industry by their patients, employees and staff members in comparison to other clients from a national database with the primary goal of attaining excellence.
PRC honors healthcare organizations with three different levels of awards -- Top Performer, 5-Star and 4-Star -- depending on how many people rate the facility as “excellent” in a broad range of areas. The Top Performer award indicates that facilities are at or above the 100th percentile for the Overall Quality of Care percent “excellent” score from the national client database. A 5-Star award means that the facility scored within the top 10 percent of national healthcare facilities. To qualify for a 4-Star award, a healthcare facility must score within the top 25 percent.
Employee Awards
Based on employee perceptions, Presbyterian Orthopaedic Hospital received two Overall Top Performer awards, seven 5-Star awards and three 4-Star awards.
Overall Top Performer
- Communication
- Executive Leadership
5-Star Award
- As a Place To Work
- Communication
- Employee Empowerment
- Employee Training & Education
- Executive Leadership
- Teamwork Between Departments
- Total Compensation Package
4-Star Award
- Immediate Supervisor
- Overall Quality of Patient Care
- Teamwork Within Departments
Medical Staff Awards
Presbyterian Orthopaedic Hospital received 10 medical staff perception awards. Seven were won in the 5-star category, and three were 4-star awards.
5-Star Award
- Anesthesia Services
- As a Place To Practice Medicine
- Medical Records & Information
- Nursing Care
- Overall Quality of Care
- Radiology Services
- Surgical Services
4-Star Award
- Administration
- Pathology Services
- Hospitalist Services
Patient Awards
Presbyterian Orthopaedic Hospital acquired one Overall Top Performer award and two 5-star awards based on surveys completed by patients.
Overall Top Performer
- Inpatient Transitional Care - TCU
5-Star Award
- Outpatient
- Inpatient Transitional Care – TCU
