Presbyterian Healthcare 
Patient Satisfaction
| Quality goes beyond measuring clinical care. Recognizing this, we ask our patients how they feel about the service they receive. |
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Delighting our patients
When you come to Presbyterian, we want you to be treated with compassion and respect. Our goal is to have each staff member go out of their way to delight our patients and visitors. With this approach, we constantly work toward excellence in our overall quality of care.
In order to make sure that our standard of care is excellent, we contact patients by telephone after they return home. Surveyors ask patients for their feedback about nursing care, food, room cleanliness, how well we explained complicated tests and procedures, and other areas. Patients score our care on a five-point scale: poor, fair, average, good, and excellent. Our results are then compared to those of other hospitals around the country.
"Excellent" score for overall quality of care - 2006
Presbyterian's focus is on bringing all of our standards of care up to a level our patients feel is "excellent." We use each year's patient feedback to learn from the things we do well, and to target specific areas where we can improve.
In 2006, Presbyterian Hospital ranked in the top 10% of hospitals in the nation for overall quality of inpatient care.
Presbyterian Orthopaedic Hospital and Presbyterian Hospital Matthews ranked in the top 5% of hospitals in the nation for overall quality of inpatient care.
Presbyterian Hospital Huntersville ranked in the top 1% of hospitals in the nation, which recognizes their outstanding level of patient care.
