Novant Health understands that health insurance and medical bills are some of the most confusing parts of your medical experience. This information will help you better understand the financial and insurance aspects of your visit with Novant Health.
Financial Assistance for the Uninsured
Novant Health is a not-for-profit organization providing medical care to everyone, regardless of their ability to pay. Learn more »
Health Insurance Acceptance
Check to see if your insurance is accepted by visiting the Novant Health website. Learn more »
Health Insurance Card Checklist
Beyond your name and policy number, your insurance card contains important information. We have compiled a checklist of questions to review before arriving that will help simplify the admission process. Learn more »
Health Insurance Glossary of Terms
This glossary can help you understand the terms and phrases used by insurance agents, insurance companies and your doctor. Learn more »
Medical Records
Your medical record contains information on your health history, and the care and treatment you received during your stay at a Novant Health hospital. Learn more »
Paying Your Bill
The bills you receive after an extensive health care experience can be confusing. Many people participate in your care and may send separate invoices. This could include separate bills from your doctor or any specialists that were involved in your care. Learn more »
Financial Navigator Services
Novant Health offers free “financial navigator” services to help estimate insurance-covered and out-of-pocket expenses for a wide range of medical and surgical procedures, including imaging. Call 336-277-7299 or toll-free 1-888-277-3901, Monday through Friday, 8 a.m. to 6 p.m. to calculate your hospital medical costs. Learn more >>