Monday, June 09, 2008
MATTHEWS, N.C. -- Presbyterian Hospital Matthews recently received 33 awards from Professional Research Consultants (PRC), a national healthcare marketing organization that conducts satisfaction surveys for the hospital. The 2008 National Excellence in Healthcare Awards were distributed based on surveys completed by patients, employees and medical staff members during 2007.
For the eighth straight year, the annual PRC National Excellence in Healthcare Awards recognize organizations and individuals rated at the top of the healthcare industry by their patients, employees and staff members in comparison to other clients from a national database with the primary goal of attaining excellence.
PRC honors healthcare organizations with three different levels of awards Top Performer, 5-Star and 4-Star depending on how many people rate the facility as excellent in a broad range of areas. The Top Performer award indicates that facilities are at or above the 100th percentile for the Overall Quality of Care percent excellent score from the national client database. A 5-Star award means that the facility scored within the top ten percent of national healthcare facilities. To qualify for a 4-Star award, a healthcare facility must score within the top twenty-five percent.
Based on employee perceptions, Presbyterian Hospital Matthews received three Top Performer awards, nine 5-Star awards and a 4-Star award.
Top Performer Award
As a Place to Work
- Employee Empowerment
- Employee Training and Education
- Executive Leadership
- Immediate Supervisor
- Overall Quality of Patient Care
- Teamwork between Departments
- Teamwork within Departments
Presbyterian Hospital Matthews received 10 medical staff perception awards, one of which was a Top Performer award. Nine were in the 5-star category and three were 4-star awards.
Top Performer Award
- As a Place to Practice Medicine
- Laboratory Services
- Medical Records
- Nursing Care
- Overall Quality of Care
- Pathology Services
- Surgical Services
- Radiology Services
Presbyterian Hospital Matthews acquired one 5-star and one 4-star award based on surveys completed by patients, as well as several other awards received in specific departments.
Presbyterian Public Relations & Marketing