If you have a question that is not answered here, please call us:
No matter what brings your child to the hospital, you will likely have many questions about Novant Health Hemby Children's Hospital, the medical care team, other nearby resources and much more. Please see below for answers to some of our most frequently asked questions. Should you have questions not listed here, please ask a member of your child’s medical team or call 704-384-5134
, and we’ll be happy to answer all of your questions.
What should we bring with us to the hospital?
While Novant Health Hemby Children's Hospital provides many resources and amenities for our patients and families, you will likely want to bring a few items from home to make your stay more comfortable. Please bring any items from home that your child wants or uses regularly, especially for infants. Here are some items that we recommend all families bring:
- Insurance card and any current medications that your child is taking
- Pajamas and/or robe (hospital gowns are provided, but many children feel more comfortable in their own pajamas)
- Warm socks and/or slippers
- Toothbrush, hairbrush and other toiletries
- Glasses, contact lenses and other eye care supplies
- Special stuffed animals, toys, pacifiers or other comfort items for your child
Please be sure that your child’s name is on all personal items to avoid them being misplaced. We recommend that all valuables, including cash and jewelry, are left at home.
Do I need to give consent for treatment for my child?
Yes, you will need to fill out documents before any medical treatment is provided to your child. This paperwork is very important, and we ask that you read and understand everything thoroughly before answering, as this information will be used to help us determine the best approach for treating your child. It includes information about allergies, current medications, health history, insurance, emergency contacts and more. A member of the Novant Health Hemby Children's Hospital team will explain these documents once you check in for your child’s stay, and please contact us if you have questions.
What are our patient rights and responsibilities?
What is my role in making decisions and being involved in my child’s medical treatment?
As your child’s parent or guardian, you are a valuable addition to your child’s medical team. You know your child better than anyone else, and we value and trust your thoughts throughout the healing process. Your child’s medical care team will include you in their care decisions, and please feel free to speak up or alert a nurse if you notice a change in your child’s condition that you feel warrants attention.
Can I stay with my child?
Absolutely! We encourage a parent or guardian stay with your child at all times, and we can bring a cot or reclining chair with linens into your child’s room so you can stay comfortably. Each hospital room has a private bathroom, television, microwave and refrigerator, for your convenience. If you leave your child alone, please notify a nurse with the best contact information for us to reach you in case of an emergency.
What do we do to be admitted?
If you are scheduled for admission Monday through Friday, 8 a.m. to 5 p.m., you and your child can come directly to Novant Health Hemby Children's Hospital to be admitted. You can park in the Novant Health Presbyterian Medical Center visitor’s parking deck at the corner of Hawthorne Lane and 5th Street. From there, follow the signs to the dedicated Hemby elevator. Please check in at the nurses’ station after arriving at Novant Health Hemby Children's Hospital, and they will direct you from there.
If your child is admitted outside of these hours, you can go to Presbyterian Medical Center's Children’s Emergency Department, and they will direct you accordingly.
Is the staff capable of caring for my child?
All members of your Novant Health Hemby Children's Hospital care team are experts in the field of pediatrics and have received specific training in caring for children. We understand and celebrate that children have different needs from adults, and we are highly qualified and prepared to meet these unique needs. To look up the specific schooling and board-certifications of your child’s physician, visit our physician finder and type in the doctor’s name. Novant Health Hemby Children's Hospital is also nationally recognized for quality and has received many awards for our dedication to pediatric excellence.
What are the visiting hours at Hemby?
We believe that friends and family aid in a child’s healing process, and we have open visiting hours on the general Novant Health Hemby Children's Hospital floor. Our other pediatric areas, including the PICU and NICU, have a few additional restrictions for the safety of our patients. Learn more about our visiting hours »
Please note that the Novant Health Hemby Children's Hospital elevators located in the north wing lobby are closed from 10 p.m. to 5 a.m. to decrease the noise on the Novant Health Hemby Children's Hospital floor and allow our patients to rest more comfortably. If you are visiting during these hours, please take the “B” elevators located off of the main lobby to the second floor.
Where do I park during our stay at Novant Health Hemby Children's Hospital?
We recommend that you park at the visitor’s parking deck adjacent to Presbyterian Medical; Center, on the corner of Hawthorne Lane and 5th Street. The cost for parking in the parking deck is $3 per day, and you can enter and exit as many times as you need (you will be given a receipt to show to the cashier). Please note that the $3 fee restarts at midnight, no matter what time you paid for the first time. You can also purchase a five-day pass for $10 (a savings of $5) to use during your stay. These passes don’t have to be used on consecutive days, and they can be purchased at the hospital gift shop or parking deck booth.