What type of services do urgent cares provide?
Urgent care centers provide a wide range of acute care services, treating nearly all types of illnesses (like flu, respiratory, urinary, eye, skin, and other infections), and most injuries including cuts, strains, sprains, burns, and uncomplicated fractures (broken bones).
How do I know if I need to go to an Emergency Room?
If you think you might be having a very serious problem like a heart attack or a stroke or severe abdominal pain, or a possible severe injury from a bad fall/car crash, you should go to an Emergency Room.
When should I see my primary care provider instead of going to an urgent care?
All types of chronic and preventive care should be treated at your primary care provider's office. If you have a primary care doctor and it's during regular business hours, try contacting his or her office first.
If you don't have a primary care doctor, let Novant Health help find a medical home for you and your family.
Will they accept and file my insurance?
At Novant Health Urgent Care, nearly all insurances are accepted except for most out-of-state Medicaid.
Will I have to pay anything at the time of service?
Most patients’ insurance has a co-pay amount that is due at the time of service (as is required at all doctors’ offices). Patients who don’t have insurance are also expected to pay for the service they receive and Novant Health offers excellent prompt pay discounts.
What type of testing can be done in urgent care?
Our urgent cares offer on-site X-ray and lab testing that includes blood sugar, strep, flu, urine, pregnancy and some others. For any patients needing more comprehensive testing, we have complete lab and imaging centers (for CT scans, for example) readily available nearby.
Can Urgent Care treat me if I am vomiting or dehydrated?
At Novant Health Urgent Care, we can give intravenous (IV) fluids and medications for any patient that needs them.
What type of doctors might I see at Urgent Care?
This can vary depending on the urgent care need but at Novant Health Urgent Care locations, we only staff with board-certified family practice and emergency medicine physicians to ensure the highest quality of provider care available.
When should I take my child who has a fever to Urgent Care?
Fever can represent both minor and serious illnesses. Any time you are concerned that the fever could be part of a more serious illness (such as associated with significant coughing, sore throat, vomiting, etc.), you should seek medical care.
Can Novant Health Urgent Care become my primary care provider?
While many of our patients ask us this at Novant Health Urgent Care, everyone needs to have a medical home to coordinate their care. We are always happy to arrange a medical home for our patients that do not have one and we are always happy to see patients again for future illnesses and injuries, especially if their primary care provider is not available when you need to be seen.