Appointments
All diagnostic imaging procedures require a physician order. Your physician's office staff can assist you with your appointment or you can schedule your procedure directly with us by calling 704-384-SCAN (7226).
It is extremely important for you to keep your scheduled appointment. If an emergency prevents you from keeping it, please call our office in advance to cancel or reschedule.
Documents to Bring
You should arrive at least 15 minutes before your scheduled appointment to allow time for you to complete any necessary paperwork. Please bring the following documents to your appointment:
Requisition/Order Form
- This is the form completed by your physician ordering this exam for you.
Insurance Cards
- You will need to bring all current insurance cards for the date of service. See below if you do not have insurance.
Contact Information
- Please bring all the contact information for the person responsible for payment on your date of service.
Payment
- If you do not have insurance, payment is required at the time you receive service. For patients with insurance, you will be required to pay any deductible or co-insurance required by your insurance plan at time of service. Our staff will call your insurance company to get the best estimate of what you will owe at the time of your procedure. Please remember this is just an estimate. The final amount owed will be determined after your insurance company processes your claim. We accept personal check, cash, money order, Visa, MasterCard, American Express and Discover credit cards. Financial assistance, based on need, may also be available.
Insurance
At Novant Health, we want to assist you in understanding your financial requirements. Each health insurance company has different rules for filing claims. You may incur added expense if you fail to follow your insurer's requirements.
For patients with insurance, you will need to pay any deductibles or co-insurance required by your insurance plan at time of service. Our staff will call your insurance company to get the best estimate of what you will owe for the procedure. Please remember this is just an estimate. The final patient amount owed will be determined after your insurance company processes your claim.
Pre-Certification
Many insurance companies list special instructions on the card regarding pre-certification or prior authorization for services. These instructions may require you to contact your insurance company before your procedure (even for an emergency procedure).
If your insurance company requires a preauthorization for your procedure, we will work with your referring physician to obtain the authorization. However, you as the patient are responsible to be sure any required preauthorization is obtained. This will ensure the claim will be paid in a correct and timely manner.
Check your insurance card. If it shows you must call your insurance company for authorization, please make sure that you or a member of your family contacts your insurance company without delay. Usually, you must do so at least 24 hours prior to a procedure.
Health Insurance Plans
In most cases, we will bill your primary health insurance company directly. If we haven't heard from your insurer after 30-45 days, we may ask for your help in contacting them. Amounts that are denied, rejected or unpaid may become your responsibility, depending on your plan type and benefits.
Medicare
If you have Medicare, we will bill it first and then bill unpaid amounts to any supplemental insurance policies you may have. All unpaid balances may become your responsibility, depending on your plan type and benefits.
Workers' Compensation
If the bill is related to treatment for an on-the-job injury or accident, we will file a claim with your employer's workers' compensation insurance carrier after authorization. Claims that are denied may ultimately become your responsibility.
Medicaid
If you have Medicaid insurance, we will bill in accordance with your plan's policy. If we are not listed as a provider with your Medicaid policy you may be responsible for the balance.
Uninsured Options
For your convenience, we accept most forms of payment including cash, checks, Visa, MasterCard, American Express and Discover credit cards.
Payment plans can sometimes be arranged in accordance with our established policies.
Financial Assistance for the Uninsured and Special Financial Programs
We will work with you to see if you meet requirements for special financial programs.
Insurance Plans
We accept all major insurance plans.