Wednesday, June 01, 2011
MATTHEWS, N.C. -- Presbyterian Hospital Matthews recently received 31 awards for patient, employee and physician satisfaction from Professional Research Consultants (PRC), a national healthcare marketing organization that conducts satisfaction surveys for the hospital. The 2011 National Excellence in Healthcare Awards are distributed based on surveys completed by patients, employees and medical staff members during 2010.
The annual PRC National Excellence in Healthcare Awards recognize organizations and individuals rated at the top of the healthcare industry by their patients, employees and staff members in comparison to other clients from a national database with the primary goal of attaining excellence.
Presbyterian Hospital Matthews is affiliated with Novant Health which received the President’s Award from PRC. The President’s Award is the highest award given by PRC to recognize one organization that has made an extraordinary contribution to healthcare.
There are three levels of awards -- Top Performer, 5-Star and 4-Star -- depending on how many people rate the facility as “excellent” in a broad range of areas. The Top Performer award indicates that facilities are at or above the 100th percentile for the Overall Quality of Care percent “excellent” score from the national client database. A 5-Star award means that the facility scored within the top 10 percent of national healthcare facilities. To qualify for a 4-Star award, a healthcare facility must score within the top 25 percent.
Patient Awards
Presbyterian Hospital Matthews acquired four 5-Star and two 4-Star award based on surveys completed by patients.
5-star
- Inpatient OB/GYN Care
- Inpatient Pediatrics
- Outpatient Surgery
- Outpatient Care
4-star
- Emergency Department
- Inpatient Care
Employee Awards
Based on employee perceptions, Presbyterian Hospital Matthews received nine 5-Star awards and two 4-star award.
5-star
- As a Place To Work
- Communication
- Degree People Treated Fairly
- Immediate Supervisor
- Patient Care
- Senior Leadership
- Teamwork Between Departments
- Teamwork Within Departments
- Training and Professional Development
4-star
- Overall Empowerment
- Total Compensation Package
Medical Staff Awards
Presbyterian Hospital Matthews received 13 medical staff perception awards. 10 were won in the 5-Star category and three were 4-Star awards.
5-star
- Anesthesia Services
- Emergency Services
- Hospitalist Services
- Laboratory Services
- Medical Records
- Nursing Care
- Pathology Services
- Patient Safety
- Quality of Care
- Surgical Services
4-star
- Administration
- As a Place to Practice Medicine
- Radiology Services
Presbyterian Hospital Matthews has provided remarkable care to the Matthews, South Charlotte and Union County communities for over 15 years. To learn more about Presbyterian Hospital Matthews, please call 704-384-CARE, or visit www.presbyterian.org/matthews.