Thursday, July 10, 2008

CHARLOTTE, N.C. -- Presbyterian Hospital was honored with 34 awards from Professional Research Consultants (PRC), a national healthcare marketing organization that conducts satisfaction surveys to evaluate hospitals. For the past eight years, the PRC National Excellence in Healthcare Awards have recognized organizations and individuals rated at the top of the healthcare industry in comparison to other PRC members nationwide. The 2008 National Excellence in Healthcare Awards were awarded based on surveys completed by patients, employees and medical staff physicians in 2007.

"We're extremely honored to have received multiple PRC National Excellence in Healthcare Awards," said Lynn Boggs, Presbyterian Healthcare's chief operating officer and president of Presbyterian Hospital. "Patient, employee and physician perception are the best possible measures of the care we provide, and these awards reflect our efforts to ensure that Presbyterian is a remarkable place to work and receive care."

PRC honors healthcare organizations with three different levels of awards -- Top Performer, 5-Star and 4-Star -- depending on how many people rate the facility as "excellent" in a broad range of areas. The Top Performer award indicates that facilities are at or above the 100th percentile for the Overall Quality of Care percent "excellent" score from the national client database. A 5-Star award means the facility scored within the top 10 percent of national healthcare facilities. To qualify for a 4-Star award, a healthcare facility must score within the top 25 percent.

Employee Awards

Presbyterian Hospital received three 5-star awards and six 4-star awards based on employee perception.

5-Star Awards

• Employee Training & Education
• Immediate Supervisor
• Teamwork Within Departments

4-Star Awards

• As a Place to Work
• Communication
• Employee Empowerment
• Executive Leadership
• Overall Quality of Patient Care
• Teamwork Within Departments

Med-Staff Awards

Presbyterian Hospital received one 5-star award and nine 4-star awards based on physician perception:

5-Star Awards

• Medical Records

4-Star Awards

• Administration
• As a Place to Practice Medicine
• Emergency Services
• Laboratory Services
• Nursing Care
• Overall Quality of Care
• Pathology Services
• Radiology Services
• Surgical Services

Patient Awards

Presbyterian Hospital received two 4-star awards and several department-specific awards based on patient perception:

4-Star Awards

• Inpatient
• Emergency Department

Departments:

Cardiointermediate

Top Performer Award

• Inpatient Cardiology/Telemetry

5-Star Award

• Inpatient Cardiology/Telemetry

Cardiointerventional

5-Star Award

• Inpatient Cardiology/Telemetry

Special Maternity Care

Top Performer Award

• Inpatient OB/GYN

5-Star Award

• Inpatient OB/GYN

Birthing, Family & Newborn Care

5-Star Award

• Inpatient OB/GYN

4-Star Awards

• Inpatient
• Emergency Department

Birthing, Family & Newborn Care

5-Star Award

• Inpatient OB/GYN

Women's Care 7C

5-Star Award

• Inpatient Medical/Surgical

Medical Tower Radiology

5-Star Award

• Outpatient Radiology

Midtown Surgery Center

5-Star Award

• Outpatient Surgery

Presbyterian Hospital Pediatric

5-Star Award

• Emergency Department

GI/Renal

5-Star Award

• Inpatient Medical