Tuesday, July 14, 2009

MATTHEWS, N.C. -- Presbyterian Hospital Matthews recently received 31 awards from Professional Research Consultants (PRC), a national healthcare marketing organization that conducts satisfaction surveys for the hospital. The 2009 National Excellence in Healthcare Awards were distributed based on surveys completed by patients, employees and medical staff members during 2008.

For the ninth straight year, the annual PRC National Excellence in Healthcare Awards recognize organizations and individuals rated at the top of the healthcare industry by their patients, employees and staff members in comparison to other clients from a national database with the primary goal of attaining excellence.  

PRC honors healthcare organizations with three different levels of awards -- Top Performer, 5-Star and 4-Star -- depending on how many people rate the facility as “excellent” in a broad range of areas. The Top Performer award indicates that facilities are at or above the 100th percentile for the Overall Quality of Care percent “excellent” score from the national client database. A 5-Star award means that the facility scored within the top ten percent of national healthcare facilities. To qualify for a 4-Star award, a healthcare facility must score within the top twenty-five percent.

Employee Awards

Based on employee perceptions, Presbyterian Hospital Matthews received three Top Performer awards, six 5-Star awards and four 4-Star awards.

Overall Top Performer Award

• As a Place To Work
• Employee Training & Education
• Teamwork Within Departments

5-Star Award

• Employee Training & Education
• Executive Leadership
• Teamwork Within Departments
• Overall Quality of Patient Care
• As A Place To Work
• Teamwork Between Departments

4-Star Award

• Communication
• Employee Empowerment
• Immediate Supervisor
• Total Compensation Package 

Medical Staff Awards

Presbyterian Hospital Matthews received nine medical staff perception awards. Six were won in the 5-Star category and five were 4-Star awards. 

5-Star Award

• Laboratory Services
• Medical Records & Information
• Nursing Care
• Radiology Services
• Pathology Services
• Surgical Services

4-Star Award

• As a Place to Practice Medicine
• Overall Quality of Care
• Emergency Services
• Administration
• Anesthesia Services

Patient  Awards

Presbyterian Hospital Matthews acquired six 5-Star and one 4-Star award based on surveys completed by  patients. Specific departments within the hospital received several other awards. 

5-Star Award

• Outpatient Services
• Outpatient Surgery
• Outpatient Radiology -Radiology
• Emergency Department
• Inpatient Pediatrics - Pediatrics - 5529
• Inpatient OB/GYN - MLD1

4-Star Award

• Inpatient Services

Department Awards:

MLD1

• 5-Star Inpatient OB/GYN

Pediatrics - 5529

• 5-Star Inpatient Pediatrics

Radiology

• 5-Star Outpatient Radiology