Thursday, June 02, 2011
Presbyterian Hospital recently received the 2011 President’s Award along with 55 other awards from Professional Research Consultants (PRC), a national healthcare marketing organization that conducts satisfaction surveys for the hospital. The 2011 National Excellence in Healthcare Awards are distributed based on surveys completed by patients, employees and medical staff members during 2010. The President’s Award is the top award given to one organization that has made an extraordinary contribution to healthcare.
The annual PRC National Excellence in Healthcare Awards recognize organizations and individuals rated at the top of the healthcare industry by their patients, employees and staff members in comparison to other clients from a national database with the primary goal of attaining excellence.
Presbyterian Hospital is affiliated with Novant Health which received the 2011 President’s Award from PRC. The President’s Award is a top award given to one organization or individual that has made an extraordinary contribution to healthcare. Novant also received the PRC President's Award in 2006, making the health system the only organization to be honored twice with this prestigious award.
PRC honors healthcare organizations with three different levels of awards -- Top Performer, 5-Star and 4-Star -- depending on how many people rate the facility as “excellent” in a broad range of areas. The Top Performer award indicates that facilities are at or above the 100th percentile for the Overall Quality of Care percent “excellent” score from the national client database. A 5-Star award means that the facility scored within the top ten percent of national healthcare facilities. To qualify for a 4-Star award, a healthcare facility must score within the top twenty-five percent.
Patient Satisfaction Awards
Presbyterian Hospital acquired one Top Performer Award, six 5-Star, and three 4-Star awards based on surveys completed by patients.
Top Performer
- Outpatient Radiation Oncology
5-star
- Inpatient Behavioral Health
- Outpatient Radiation Oncology
- Inpatient Cardiology
- Inpatient NICU/PICU
- Inpatient Women’s Care
- Outpatient Radiology
4-star
- Inpatient Services
- Outpatient Services
- Emergency Department
Employee Satisfaction Awards
Based on employee perceptions, Presbyterian Hospital received two Top Performer awards, twenty-five 5-Star awards and six 4-star awards.
Top Performer
- Employee Training and Professional Development (Women’s Care)
- Degree People Treated Fairly (Women’s Care)
5-star
- As a Place To Work
- Communication
- Employee Training and Professional Development
- Immediate Supervisor
- Teamwork Between Departments
- Teamwork Within Departments
- Degree People Treated Fairly (Hospice)
- Employee Training and Professional Development (Hospice)
- Teamwork Between Departments (Hospice)
- Teamwork Within Departments (Hospice)
- Senior Leadership (Hospice)
- Immediate Supervisor (Hospice)
- Communication (Hospice)
- Patient Care (Hospice)
- As a Place To Work (Hospice)
- Degree People Treated Fairly (Women’s Care)
- Total Compensation Package (Women’s Care)
- Employee Training and Professional Development (Women’s Care)
- Teamwork Between Departments (Women’s Care)
- Teamwork Within Departments (Women’s Care)
- Senior Leadership (Women’s Care)
- Immediate Supervisor (Women’s Care)
- Communication (Women’s Care)
- Patient Care (Women’s Care)
- As A Place To Work (Women’s Care)
4-star
- Patient Care
- Employee Empowerment
- Senior Leadership
- Degree People Treated Fairly
- Employee Empowerment (Hospice)
- Overall Employee Empowerment (Women’s Care)
Medical Staff Satisfaction Awards
Presbyterian Hospital received 12 medical staff satisfaction awards. Eight were won in the 5-Star category and four were 4-Star awards.
5-star
- As a Place To Practice Medicine
- Laboratory Services
- Nursing Care
- Pathology Services
- Quality of Care
- Radiology Services
- Patient Safety
- Emergency Services
4-star
- Anesthesia Services
- Medical Records
- Surgical Services
- Administration